FAQs
About i'm nutrients
Who is i'm nutrients?
i'm nutrients is an Australian-owned children's supplement brand. It began in 2017 in founder Brittany Darling's kitchen, after she couldn't find children's supplements that met the standard she wanted for her own kids so she made them.
Today we're a small team of 95% working mums. More than 1 million bottles have gone out to families worldwide, and our range is used by over 600 prescribing practitioners. Every product is made in Australia, and Australian orders ship from our Sydney warehouse. We also have a warehouse in San Diego, US.
Are i'm nutrients supplements Australian made?
Yes. Every product in the range is made in Australia, in facilities licensed by the Therapeutic Goods Administration (TGA) and operating under Good Manufacturing Practice (GMP) the same manufacturing standard applied to pharmaceutical products.
Some individual raw materials are sourced from overseas where that's genuinely where the best quality comes from. For example our DHA is sourced from marine algae found in the oceans of Norway, the same source many fish get their omega-3s from in the first place. The formulating, blending, tableting and packing all happen here in Australia.
Are i'm nutrients products TGA listed?
Yes. Our core range is listed on the Australian Register of Therapeutic Goods (ARTG) as AUST L listed medicines, and each product carries its own AUST L number printed on the label and shown on its product page.
Within our range, our food products are designed to help fill everyday nutritional gaps. Our listed medicines exist for a different purpose they let us set targeted, age-specific doses and make defined health claims, which means going through the TGA's listed medicine process rather than the food framework.
ALWAYS READ THE LABEL AND FOLLOW THE DIRECTIONS FOR USE.
Are i'm nutrients supplements third-party tested?
Yes. Every batch is tested for identity and quality before release, and on top of that we commission independent third-party laboratory testing of finished product.
Finished-product gluten testing is the clearest example: so many of our families are managing coeliac disease that a "no gluten-containing ingredients" statement didn't feel like enough, so we paid for the lab work. We're happy to share those third-party reports email support@imnutrients.com and tell us which product you'd like results for. If you need a Certificate of Analysis for a specific batch, we can send that too.
What makes i'm nutrients different from other children's supplement brands in Australia?
Seven things, honestly stated:
- TGA-listed medicines (AUST L)
- Made in Australia, in TGA-licensed facilities under GMP.
- Practitioner-grade nutrient forms at meaningful doses, including activated B vitamins — not the cheapest form at a token amount.
- Formats children will actually take. A supplement a child refuses is no supplement at all; that was the founding insight.
- No artificial colours, no artificial flavours, no artificial sweeteners, no added cane sugar.
- Independent third-party laboratory testing, with results shared on request.
- Trusted on both sides: loved by families, and prescribed by more than 600 practitioners.
Where can I buy i'm nutrients in Australia?
Directly from imnutrients.com and through GoVita, Mr Vitamins, Bloom and selected independent pharmacies and practitioners.
Buying direct is the only way to access subscription pricing and our support team.
Shipping and delivery
Where do you ship from?
We ship from two warehouses. Our Sydney warehouse looks after Australia, New Zealand and parts of Asia, UK, and Canada. Our San Diego warehouse handles all United States orders.
How do preorders work?
If an item is available for preorder, please check product description for ETA of delivery. Preorders generally open 2 weeks prior to a product launch or restock of a new batch.
How long does an order take to arrive?
We pack 14 hours of the day from our Sydney based warehouse. We don't muck around on our end.
We predominately send parcels via Australia Post because it is a carbon neural service. Delivery time frames differ based on regular or express services and your locations. Please see below estimates. If your parcel hasn't arrive within the expected time frame, please check your porch, mailbox or local post office, then follow up Australia Post or feel free to email us for help.
Parcel Post
Same state 2-4 business days
Interstate 3-6 business days
Express Post
Same state1-2 business days
Interstate1-3 business days
What if an item is out of stock?
Unfortunately sometimes items go out of stock. We do try to keep enough stock for our subscription customers, so if you never want to run out, please consider a subscription. If you want to stay up to date on out of stock items, please make sure you are on our mailing list to be notified when items are back in stock.
How do I track my order?
You'll get an email with a tracking link as soon as your order is dispatched. Australian orders track at auspost.com.au; United States orders go via USPS.
If you can't find the email, check your junk and promotions folders first. Still missing? Email us support@imnutrients.com and we'll resend it. If you checked out without an email address, we can add one to your profile so future orders notify you automatically.
My tracking says delivered but the parcel isn't here.
Start with the obvious places — neighbours, the building post room, behind a gate or planter. Australia Post sometimes leaves a collection notice and holds the parcel at your local post office, so it's worth checking there too.
If you still can't locate it, please contact Australia Post for guidance (sometimes the driver takes a photograph which might help you locate it). If no luck, please email us support@imnutrients.com with your order number and we'll investigate with the carrier. Where a parcel is genuinely lost in transit, we send a replacement.
My tracking hasn't updated in several days.
Tracking sometimes pauses mid-transit, particularly for rural and international deliveries. If your estimated delivery window has passed, please contact Australia Post for guidance. If no luck, please email us support@imnutrients.com with your order number and we'll investigate with the carrier.
Where a parcel is genuinely lost in transit, we send a replacement.
Do you ship to New Zealand and internationally?
Yes. New Zealand, parts of Asia, Canada and the UK ship from Sydney; the United States ships from San Diego. Available options and timeframes show at checkout for your address.
International customers who need a tax or customs invoice with full business details — a VAT invoice for Europe, for example — should email support@imnutrients.com and we'll prepare one. The order confirmation alone often isn't enough for customs.
Subscriptions
How do subscriptions work?
Pick your product, choose how often you'd like it delivered, and we send it automatically. You'll get a reminder email before each delivery, so nothing arrives as a surprise.
When you sign up for a subscription, you are notified via email. If you do not receive this, please check you spam or promotions folder and label and 'not spam' so you can stay up to date with your next order.
Subscription orders include a standing discount, and you can manage everything yourself pause, skip, swap products, change frequency, update your address or card from your customer account.
Can I pause or skip a delivery?
Yes, and there's no fee for either. Log in to your account, or use the magic link we can email straight to your inbox, and choose pause or skip.
Pausing means nothing is charged and nothing ships until you resume. Skipping moves you past one cycle and resumes automatically after that.
Please note: this must happen before your next order is processed. Our warehouse works very quickly, once your order has been packed we can't hold or cancel orders.
How do I cancel my subscription?
You can cancel any time from your account (see the manage subscription link in website footer), or email support@imnutrients.com and we'll do it for you.
We need 24 hours' notice before your next billing date, you'll have received a reminder email 24 hours beforehand, which is your window to make changes.
I didn't realise I'd signed up to a subscription.
It happens, and it's an easy fix email us at support@imnutrients.com and we'll stop it.
Cancelling or pausing only affects future orders. Your first order still comes as normal.
Returns and Refunds
Can I return my order if I change my mind?
No, and there's a real reason behind it. As a children's supplement brand we work under TGA requirements governing the handling and distribution of therapeutic goods, and once a product leaves our facility we have no way to verify how it's been stored or whether the seal is intact.
These products are for little ones, so we hold ourselves to a higher standard than we're strictly required to. It's not something we make exceptions on including for change of mind, taste preference, or an order placed by mistake.
My order arrived damaged - what do I do?
Email us a photo of the damaged product and its packaging, along with your order number, and we'll organise a replacement straight away. Replacements go out from the nearest warehouse within 1 to 2 business days and you'll get a fresh tracking link.
We ask for a photo because it lets us fix it immediately rather than sending it back and forth, and it helps us pin down whether the problem is packaging or handling.
Email support@imnutrients.com for assistance.
I received the wrong item.
If this has been our error, we are always happy to correct it. Send us a photo of what arrived plus your order number and we'll get the correct item out to you as quickly as we can.
Email support@imnutrients.com
Can I cancel or change an order I just placed?
Get in touch immediately and we'll try. Our warehouse team moves quickly, so if the order hasn't been picked we can usually stop or edit it once it's packed, we can't.
If we're able to stop an unfulfilled order, a cancellation fee of $10 AUD applies to cover warehouse handling, and the balance returns to your original payment method. Once an order has been dispatched we're not able to recall it.
Email support@imnutrients.com
I ordered the wrong product for my child's age.
Email us straight away. If it hasn't shipped we'll try to swap or stop it. If it has already gone, we can't take it back but it's worth checking with us first.
The most common version of this is a parent worried Calm Mind is 12+ when it's actually formulated for children 6 years and over.
Calm Mind helps support nervous system health in children 6+ years. ALWAYS READ THE LABEL AND FOLLOW THE DIRECTIONS FOR USE. If symptoms persist, talk to your health professional.
Email support@imnutrients.com
Product Information
What's in the i'm nutrients range?
Here's the whole range at a glance:
Products:
Calm Mind
Chewable tablet — natural watermelon
6 years +
Nervous system health in children 6+ years
Fussy Essentials
Chewable tablet
2 years +
Nutrient levels in the body when dietary intake is inadequate
Iron Immunity
Chewable tablet — natural tropical
2 years +
Iron and vitamin D levels, vitamin C in a normal range, and healthy immune system function
Brain DHA
Chewable soft gel capsule — natural blueberry
12 months +
Everyday DHA intake, sustainably sourced from marine algae (no fish)
Elderberry Immune
Gummy — mixed berry, with echinacea and zinc
2 years +
Healthy immune system function
Party Pooper
Powder — chocolate
2 years +
Good source of fibre
ALWAYS READ THE LABEL AND FOLLOW THE DIRECTIONS FOR USE.
What age are your supplements suitable for?
Each product has its own age recommendation, printed on the label and shown on the product page.
Age recommendations exist because the serving size and ingredient levels are matched to a developmental stage — they're not a formality. If your child is younger than the recommendation, please don't split doses to make it work; email us and we'll point you to something appropriate.
Email support@imnutrients.com
Why does the Calm Mind label mention 12 years when it's sold for children 6 and over?
Calm Mind is formulated for children 6 years and over. The published research specifically on saffron was conducted in children aged 12 and over, which is why 12 years appears in some of the label wording — but the formulation as a whole is designed for kids from 6.
So if you've bought Calm Mind for a 6-, 8- or 10-year-old, you're in the right place. This is one of the most common questions we get, usually from a parent worried they've ordered the wrong thing.
Calm Mind helps support nervous system health in children 6+ years. ALWAYS READ THE LABEL AND FOLLOW THE DIRECTIONS FOR USE. If symptoms persist, talk to your health professional.
Can my child take more than one i'm nutrients product at the same time?
Yes — the range is designed to work together and most of our families combine two or three. Two practical notes:
- Iron and zinc compete for absorption, so space Iron Immunity away from Fussy Essentials or Elderberry Immune. One in the morning and one in the evening works well.
- Dairy also reduces iron absorption. Where you can, allow around two hours between Iron Immunity and a large serve of dairy.
Follow the directions on each label, and if your child takes prescription medication or has an existing health condition, check the combination with your GP or paediatrician first. We can email you a dosing guide covering the full range — just ask.
How much zinc will my child get if they take two products?
Fussy Essentials and Elderberry Immune together, at the recommended one-a-day serve of each, provide approximately 5 mg of zinc in total.
For context, the recommended dietary intake for zinc varies with age — around 3 mg for a two-year-old, with an upper level of about 7 mg — so 5 mg sits inside that range. Whether it's right for your particular child, at their age and weight, is a question for your healthcare professional.
Can adults or teenagers take them?
There's no upper age limit. Teenagers do well on the range, and plenty of parents take them alongside their kids.
The doses are formulated for children, so an adult may find them light — but there's nothing about the formulations that makes them children-only. We now have an adult friendly version of our Calm formulation called calm mind +
Which product suits a fussy eater?
Fussy Essentials. It's a children's multivitamin formulated to support nutrient levels in the body when dietary intake is inadequate — built for the reality of a child who eats beige food and negotiates over vegetables.
It's a chewable tablet for children 2 years and over, and it's designed to be taken alongside the rest of the range if you need more targeted support as well.
ALWAYS READ THE LABEL AND FOLLOW THE DIRECTIONS FOR USE.
Do you offer sample packs or trial sizes?
We don't offer sample or trial sizes. Our 30-tablet pack is the smallest size we make, and it's what most families use to trial a product.
We know that's still a leap when you're not certain your child will take it. If taste or texture is the thing holding you back, email us before you order — we'll tell you honestly what's worked for other families with the same concern.
Is a capsule or flavour-free version of Calm Mind coming?
Yes. A capsule version of Calm Mind is now available and is completely flavour-free — a good option for children who are sensitive to sweetness or texture, or who simply prefer to swallow something and be done.
My child can't or won't chew the Brain DHA capsule - what can I do?
Pierce it. Use a clean pin or the tip of a knife to break the soft gel, then squeeze the oil onto a spoon, into yoghurt, a smoothie, porridge, or any food with a bit of flavour to it. The DHA works exactly the same way.
This is our most-used tip and it solves the problem for the vast majority of families. The oil has a mild taste that disappears into most foods — something with a stronger flavour of its own works best.
My child doesn't like the taste - any tips?
You're in very good company, and there are a few things that reliably help:
- Crush or grind a chewable into a spoon of yoghurt, a smoothie, or porridge — it disguises the flavour well.
- For Brain DHA, pierce the soft gel and mix the oil into something strongly flavoured.
- Offer it at the same moment every day, such as with breakfast, so it becomes routine rather than a nightly negotiation.
- Tell them why. Kids engage far better when it's linked to something they care about — energy to keep playing, not missing out on things, feeling calmer at school, or a tummy that behaves.
Let us know how you go and we'll suggest a few more if those don't land.
How long before we notice a difference?
It varies by product and by child. Some families notice a shift within a couple of weeks; for others it builds over a couple of months, and some children respond less noticeably than others.
Consistency matters more than anything else. Nutritional support works best taken daily as directed over time, rather than as needed on hard days. If you've been consistent for a month and nothing's shifted, email us — we'd rather help you work out whether a different product or approach suits than have you keep going with something that isn't right.
Email support@imnutrients.com
ALWAYS READ THE LABEL AND FOLLOW THE DIRECTIONS FOR USE.
Do you offer a money-back guarantee if it doesn't work for my child?
No, and we'd rather say so plainly than let you find out later. Every child responds differently and we won't promise an outcome we can't control.
What we do stand behind is anything that's our fault. If a product arrives damaged, if we send the wrong item, or if there's a genuine fault with the product, we'll replace it or return your money to your original payment method.
What we can't do is take a product back because a child didn't like the taste or because you changed your mind. Once a children's supplement has left our warehouse we have no way to verify how it's been stored or whether the seal is intact, and we won't put another family's child at risk by putting it back into stock. If it isn't working out, tell us — we'll help you work out whether a different product or a different way of giving it would suit better.
The tablets have changed colour is something wrong?
Almost always, no. Our chewables darken when exposed to moisture, heat or air, and the most common cause is being decanted into a pill box or left with the lid loose.
Keep them in the original bottle with the desiccant, in a cool, dark, dry cupboard.
Elderberry Immune gummies also look different since our December 2025 formulation update. That's the new formula, not a problem with the batch.
If something still looks wrong to you, send us a photo and the batch number and we'll check it against our retention samples.
How should I store them, and how long do they last?
Store them in the original bottle, lid firmly closed, in a cool, dark, dry place away from heat and direct sunlight. A cupboard is ideal; a sunny windowsill or a car glovebox is not.
Our products carry a two-year shelf life from the date of manufacture, and we rotate stock so you receive the freshest available — current stock typically has 12 to 18 months remaining. The expiry date and batch number are printed on every bottle.
Allergen Information
Are your supplements gluten free? Are they suitable for a child with coeliac disease?
None of our products contain added gluten-containing ingredients, and we've gone a step further: we commissioned independent third-party laboratory gluten testing on finished product, specifically because so many of our families manage coeliac disease.
Email support@imnutrients.com with the product you're considering and we'll send you the lab results. If your child has a coeliac diagnosis, we'd still suggest sharing those results with your GP or dietitian so the call is made with their input.
Do your products contain soy?
Brain DHA contains soy. Calm Mind, Fussy Essentials, Party Pooper, Elderberry Immune and Iron Immunity are soy free.
Any product containing soy shows it in the warnings section of its product page. If soy is a serious allergy in your family, email us before you order and we'll go through the specific product with you.
Do your products contain dairy or milk protein?
It varies by product, and the full ingredient and allergen breakdown is on every product page.
Iron Immunity contains lactoferrin, which is milk-derived, therefore this product is not dairy free.
If your child has a milk allergy, email us the product you're considering before ordering and we'll confirm its allergen status for you in writing.
Are your products free from nuts and sesame?
None of our formulations contain added tree nuts, peanuts, or sesame, as ingredients.
Because we manufacture in shared facilities we can't rule out trace cross-contamination. For a child with a serious allergy, email us first — we'll go through the specific product and share the allergen documentation we hold from the manufacturer.
What sweeteners do you use? Is there added sugar?
There's no added cane sugar anywhere in the range. We sweeten with a combination of monk fruit (Siraitia grosvenorii) and steviol glycosides, and some products also contain sugar alcohols such as sorbitol, xylitol or isomalt, which help form the chewable base.
Sugar alcohols aren't absorbed the way sugar is. In large quantities they can be unsettling for some tummies, but one serve a day sits comfortably within normal use. Every sweetener is named in full on the product page.
Do your products contain artificial colours, flavours or preservatives?
No. Our flavours are natural — watermelon in Calm Mind, tropical in Iron Immunity, blueberry in Brain DHA, mixed berry in Elderberry Immune — and we don't use artificial colours or artificial sweeteners.
Are your products vegan or vegetarian?
It varies by product. Calm Mind, Fussy Essentials, Elderberry Immune and Party Pooper are all free from animal-derived ingredients.
Brain DHA is not suitable for vegans or vegetarians. While the DHA is sourced from marine algae rather than fish, the chewable soft gel capsule contains bovine gelatine.
Simple Scoop Vanilla is suitable for vegans and vegetarians, while Simple Scoop Chocolate contains organic beef liver and is therefore not suitable for vegans or vegetarians.
What is the Brain DHA capsule made from? Is it halal or pork free?
The Brain DHA chewable soft gel capsule is made with bovine gelatine — derived from cattle, not pork. Families avoiding pork-derived gelatine are generally comfortable with it.
We're happy to share the manufacturer's documentation so you can check it against your own requirements.
Does Brain DHA contain fish?
No. Our DHA is sustainably grown from marine algae — which is where fish get their DHA in the first place. There's no fish, no fish oil, and no fishy aftertaste, which makes it a good option for families avoiding fish or managing a fish allergy.
My child has a sulfite allergy which products can they have?
Iron Immunity is free from sulfites. We don't currently have a sulfite-free option across the whole range.
Email us the product you're considering and we'll confirm, and we'd suggest checking with your child's allergist or GP as well.
Email support@imnutrients.com
How much vitamin B6 is in Calm Mind?
Calm Mind contains 500 micrograms — that's 0.5 mg — of vitamin B6.
We're aware of the media coverage about B6 in supplements, and it's a concern we've shared for years. It's exactly why the dose was deliberately kept low. 500 micrograms sits well below the Australian recommended dietary intake for children, and well below the levels discussed in those reports or in the TGA's proposed scheduling thresholds.
If you'd like to work out your child's total B6 intake across everything they take, that's a good conversation to have with your healthcare professional.
Calm Mind helps support nervous system health in children 6+ years. ALWAYS READ THE LABEL AND FOLLOW THE DIRECTIONS FOR USE. If symptoms persist, talk to your health professional.
Can I see the full ingredient list, including excipients?
Yes. Please send us an email - support@imnutrients.com and we would be happy to share the full list.
Stockists and Practitioners
Can I stock i'm nutrients in my store, pharmacy or clinic?
We'd love to hear from you. Email sales@imnutrients.com with your business details and a short introduction, and our team will come back to you with the trade pack and next steps. Putting "Wholesale Enquiry" and your business name in the subject line helps it reach the right person quickly.
One note on our wholesale program: it excludes reselling on third-party marketplaces such as Amazon.
Do you have a practitioner program?
Yes. More than 600 practitioners prescribe the range naturopaths, nutritionists, dietitians, paediatric psychologists and GPs among them. Email sales@imnutrients.com with a little about your practice and the team will send the program details.
If you'd like formulation detail, dosing guides or the evidence held on file for a product to inform your prescribing, ask and we'll send it.
Can you donate product or sponsor our event?
Possibly these decisions are made together as a team each quarter. Send the details to sales@imnutrients.com: what the event or initiative is, the dates, the audience, and what you'd love from us. We'll let you know whether we can support it this round.
Still have a question?
Email support@imnutrients.com. Our inbox is attended Monday to Friday, 9am to 4pm AEST, and we aim to reply within 24 to 48 hours.
